Shipping & Returns

Shipping Terms and Conditions:

Shipping Methods: Choose from our convenient standard and expedited shipping options for all orders. Expedited shipping is available at an additional cost, varying based on destination and chosen method.

Order Processing: Your orders are promptly processed within 1-2 business days of receipt. Once dispatched, detailed shipment tracking information will be provided for your convenience.

Shipping Restrictions: We currently only ship within the United States and regretfully cannot deliver to P.O. boxes or APO/FPO addresses.

Delivery Delays: While we strive for timely deliveries, unforeseen circumstances such as inclement weather or carrier delays may occasionally cause delays beyond our control. Please understand that we are not responsible for such delays but are committed to assisting you throughout the process.

Shipping Damages:

Should your order arrive damaged, please contact us immediately for assistance in filing a claim with the carrier. Claims for shipping damage must be reported within 48 hours of receiving the damaged item.

Warranty: 

Items with qualifying manufacturer's warranty are provided by the manufacturer alone. All available warranties vary by manufacturer.
For questions regarding warranty please reach out at (800) 874-2670. Session Fixture does not offer or provide any additional warranty coverage for items purchased outside the manufacturers warranty.

Return Policy:

Returns: You have a 30-day window from the date of receipt to initiate a return. In order to initiate the return process you must reach out to our customer service team to obtain a return authorization number and start the return process. Our customer service team is available at phone number (800) 874-2670. 

Eligibility: To qualify for a refund, items must be in pristine, unused condition and returned in their original packaging. Refunds will be issued to the original payment method upon receipt and inspection of the returned item.

Return Shipping: Return shipping costs are the responsibility of the customer, unless the received item is damaged or defective. We strongly recommend using a trackable shipping method and acquiring insurance for the return shipment.

Non-Returnable Items: Custom orders, clearance items, and personalized products are not eligible for returns.

Refunds: Expect your refund to be processed within 3-5 business days of receiving the returned item. Please note that shipping and handling fees are non-refundable.

We reserve the right to update our shipping and return policies at any time without prior notification. For the most current information, please refer to our website.